Why dispatchers ask so many questions during emergencies. Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911.
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Memorable and unusual 911 calls, including tips for effective communication. Ep. 657 features Cheyenne, a 911 professional out of Kansas.
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The significance of peer support, mental health, and communication in the dispatch community. Episode 656 features an Open Mic LIVE solo episode.
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Insights on work-life balance, boundaries, and advice for new and seasoned dispatchers. Episode 655 features Mel, a 911 professional out of a regional agency in Missouri.
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The ongoing need for conversation, support, and mental health awareness in public safety.
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The impact of critical incidents, coping with tough calls, and the value of taking time to process trauma. Episode 653 features Nadine, a 911 professional with Seabrook PD, in Texas.
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Candid discussions about mental health and self-care for first responders and medical staff. Episode 652 features a Series Finale of the Most Important Seconds broadcast.
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Insights on teamwork, burnout, and the importance of supporting each other in high-stress professions. Episode 651 features a Most Important Seconds broadcast.
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A memorable, unexpected 911 call story that keeps everyone guessing. Episode 650 features a LIVE podcast episode with guest, Keely, as we chat about National Public Safety Telecommunicators Week.
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Stories illustrating the fragility and unpredictability of life as heard through 911 calls. features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?"
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The creation and growth of the 911 Chaplain Initiative and its national academy. Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative.
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The challenges and surprises of being a new 911 dispatcher. Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma.
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Autumn’s unforgettable baby delivery call on Valentine’s Day and earning her stork pin. Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida.
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Honest talk about fear, vulnerability, and the obstacles that hold us back—plus how to move forward. Episode 645 features an Open Mic LIVE chat with Joe Serio of the 360 Dispatcher as we look at the 911 Leadership Training event he hosts at the Mayan ranch in Bandera, TX.
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Episode 644 features a look at the 911 Goes to Washington conference hosted by NENA through, 1st VP, Roxy Van Gundy, Congresswoman Norma Torres, and James, a 911 professional out of NJ.
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How storytelling, technology, and mission-driven teams come together to improve outcomes and save lives. Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the Pitt.
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Leading her team through the chaos of Hurricane Helene and the unexpected impact on the community. Ep. 642 features Alora, Director at Unicoi 911 in Tennessee.
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Memorable stories—both comical and intense—that highlight the dispatch experience. Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional.
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Emotional challenges and the importance of closure after difficult emergency calls. Ep 640 features Shannon, a 911 professional out of Virginia.
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Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident. Ep 639 features Hannah, a 911 professional out of Florida.
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