Insights on teamwork, burnout, and the importance of supporting each other in high-stress professions. Episode 651 features a Most Important Seconds broadcast.
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A memorable, unexpected 911 call story that keeps everyone guessing. Episode 650 features a LIVE podcast episode with guest, Keely, as we chat about National Public Safety Telecommunicators Week.
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Stories illustrating the fragility and unpredictability of life as heard through 911 calls. features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?"
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The creation and growth of the 911 Chaplain Initiative and its national academy. Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative.
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The challenges and surprises of being a new 911 dispatcher. Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma.
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Autumn’s unforgettable baby delivery call on Valentine’s Day and earning her stork pin. Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida.
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Honest talk about fear, vulnerability, and the obstacles that hold us back—plus how to move forward. Episode 645 features an Open Mic LIVE chat with Joe Serio of the 360 Dispatcher as we look at the 911 Leadership Training event he hosts at the Mayan ranch in Bandera, TX.
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Episode 644 features a look at the 911 Goes to Washington conference hosted by NENA through, 1st VP, Roxy Van Gundy, Congresswoman Norma Torres, and James, a 911 professional out of NJ.
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How storytelling, technology, and mission-driven teams come together to improve outcomes and save lives. Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the Pitt.
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Leading her team through the chaos of Hurricane Helene and the unexpected impact on the community. Ep. 642 features Alora, Director at Unicoi 911 in Tennessee.
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Memorable stories—both comical and intense—that highlight the dispatch experience. Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional.
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Emotional challenges and the importance of closure after difficult emergency calls. Ep 640 features Shannon, a 911 professional out of Virginia.
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Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident. Ep 639 features Hannah, a 911 professional out of Florida.
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The challenges of multitasking and triaging calls under pressure. Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, “How 911 Dispatchers Actually Work.”
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Emotional highlights from real emergency calls and how dispatchers support each other through critical moments. Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan.
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Advice for new dispatchers and the importance of mental health and giving grace in the profession. Ep 636 features Carolyn, a 911 professional out of Texas.
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Behind-the-scenes tales of working New Year’s Eve shifts as a dispatcher, including humorous and challenging calls. Join me for a special New Year’s Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past.
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The emotional impact of reuniting with past events through old dispatch records. Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.
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First-hand accounts of critical incidents: from supporting officers during pursuits to dangerous situations. Ep 633 features Meagan, a 911 professional out of Kansas.
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The unique demands and life-or-death challenges of working in rural, small-town dispatch centers. Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC.
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