The challenges of multitasking and triaging calls under pressure. Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, “How 911 Dispatchers Actually Work.”
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Emotional highlights from real emergency calls and how dispatchers support each other through critical moments. Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan.
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Advice for new dispatchers and the importance of mental health and giving grace in the profession. Ep 636 features Carolyn, a 911 professional out of Texas.
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Behind-the-scenes tales of working New Year’s Eve shifts as a dispatcher, including humorous and challenging calls. Join me for a special New Year’s Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past.
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The emotional impact of reuniting with past events through old dispatch records. Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.
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First-hand accounts of critical incidents: from supporting officers during pursuits to dangerous situations. Ep 633 features Meagan, a 911 professional out of Kansas.
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The unique demands and life-or-death challenges of working in rural, small-town dispatch centers. Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC.
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Hilarious slip-ups like accidentally saying "I love you" to callers. Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.
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The emotional impact of high-stress calls, including life-saving successes and tragic outcomes. Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan.
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The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons. Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.
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The emotional reunion between dispatchers and an accident survivor, and reflections on how dispatch changes lives. Ep 628 features Janie and Nate, 911 professionals with Cass County Central Dispatch in Michigan.
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The impact of ECC workplace culture on retention and employee wellness. Ep 627 features Tipi, the Chief of Staff at the Office of Unified Communications (OUC).
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A family’s decision to turn tragedy into advocacy by founding the Gabby Petito Foundation. Ep. 626 is a special crossover episode with the Safety Gap podcast by RapidSOS. The episode features Jim Schmidt, father of Gabby Petito, secretary of the Gabby Petito Foundation, and first responder. This episode is co-hosted by Karin Marquez, Chief Public Safety Brand Officer with the company.
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But in that moment of crisis, a dispatcher named Doryce reached out to him: “You’re gonna be okay. You did all you could.” 🚨NEW BLOG ALERT - Navigating Trauma, Service, and Resilience🚨
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The pivotal impact of dispatcher support and peer connections during difficult calls. Ep 625 features Phillip Daniels, a 911 Administrator, and Deputy Chief of Desoto Parish Sheriff's Office in Louisiana.
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In Victoria’s words, “If you want to do something, do it. Obviously don’t do something bad—but let yourself be happy.” For dispatchers everywhere, that permission may be the lifeline you didn’t know you needed.
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The challenges and mental toll of being a new dispatcher and the expectations of perfection in the role. Ep 624 features Victoria, a 911 professional out of Texas.
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🚨 NEW BLOG ALERT - Dispatching Perseverance 🚨 - "The next time you dial 911, remember—on the other end is someone like Mandi. Years of experience, a head full of stories, and above all, a heart determined to help."
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Memorable and unusual calls from the field—like the elderly lady who took care of business with her shovel. Ep 623 features Mandi, a 911 professional out of Texas.
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Developing the crucial “dispatch ear” and navigating high-pressure calls. Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas.
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