But in that moment of crisis, a dispatcher named Doryce reached out to him: “You’re gonna be okay. You did all you could.” 🚨NEW BLOG ALERT - Navigating Trauma, Service, and Resilience🚨
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The pivotal impact of dispatcher support and peer connections during difficult calls. Ep 625 features Phillip Daniels, a 911 Administrator, and Deputy Chief of Desoto Parish Sheriff's Office in Louisiana.
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In Victoria’s words, “If you want to do something, do it. Obviously don’t do something bad—but let yourself be happy.” For dispatchers everywhere, that permission may be the lifeline you didn’t know you needed.
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The challenges and mental toll of being a new dispatcher and the expectations of perfection in the role. Ep 624 features Victoria, a 911 professional out of Texas.
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🚨 NEW BLOG ALERT - Dispatching Perseverance 🚨 - "The next time you dial 911, remember—on the other end is someone like Mandi. Years of experience, a head full of stories, and above all, a heart determined to help."
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Memorable and unusual calls from the field—like the elderly lady who took care of business with her shovel. Ep 623 features Mandi, a 911 professional out of Texas.
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Developing the crucial “dispatch ear” and navigating high-pressure calls. Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas.
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"You have to develop that ear," she explains, describing the knack for picking out crucial details—background noises, the subtle sound of distress, or the clues hidden in a caller’s silences.
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A powerful personal “why” for serving in emergency communications. Ep 621 features Brianna, a 911 professional out of Pennsylvania.
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The importance of mental health support and culture change in emergency communications. Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.
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Translating soft skills and multitasking from the kitchen to the comms center. Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.
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Dealing with trauma, burnout, and staying resilient in public safety. Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.
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Support systems and honest discussions about mental health and closure for dispatchers. Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.
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What it’s really like starting a dispatch career with zero experience. Ep 616 features Sydney, a 911 professional with NWECC out of Texas.
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Learning from failure and the importance of resilience in emergency communications. Ep 615 features Chief Manoushagian of NWECC in Texas.
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Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community. Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments. Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Personal stories from the front lines, including handling officer emergencies and emotional calls. Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.
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Honest reflections on the challenges and unique support of being raised in a first responder household. Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC.
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The importance of empathy, intuition, and the “human connection” in crisis situations. Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC.
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