Understand the impact and personal transformations faced by those in the 911 profession through Lea's perspective. Ep. 543 features Lea Harms, 911 Professional, Industry Partner, and Author of Lives on the Line.
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Answering 911 Calls: The Emotional Rollercoaster of a Dispatcher's Job. Ep 542 features 911 dispatch stories from around North Carolina.
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The Importance of Compassion in Customer Service: How Being Human Can Lead to Success. Ep 541 features 911 dispatch stories from around North Carolina.
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North Carolina's Finest: Honoring 911 Professionals and Their Journeys
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Overcoming Fear and Finding Strength: The Journey of a 911 Professional. Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher.
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Heartbreaking stories: Loneliness, Mental Health, and Hope! Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois.
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The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the profession. Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado.
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The importance of sharing and supporting others. Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho.
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Sometimes things come full circle...
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Trust your instincts. Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California.
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How to overcome sadness and find healing with therapy. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT.
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Learn how dispatchers like Ashley cope with the immense stress and emotional toll of the job, and why seeking help is a sign of strength. Ep 533 features Ashley, your friendly neighborhood 911 dispatcher out of Elkhart City, Indiana.
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Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response.
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Intense mental health challenges that dispatchers face. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI.
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The Hardest Decision Ever. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI.
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Unforgettable rescues. Ep 529 features Sondra Wesley, ECC Education Manager with Prepared.
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Emergency calls that are meant for us. Ep 528 features Reese, 9-1-1 Communications Officer, Defiance County Sheriff's Office, OH.
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Sometimes in 9-1-1, you can do everything right, and the outcome will not be what you hoped for. Episode 527 features Hannah, CTO with the Jacksonville Sheriff's Office in Florida.
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Handling Stress in Public Safety: Rhianna Missman's Journey - A look at episode 526 of Within the Trenches podcast.
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Life-changing career shift. Ep 526 features Rhianna, Training Supervisor, and Peer Support Lead with Salt Lake Valley Communications Center.
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