Translating soft skills and multitasking from the kitchen to the comms center. Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.
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Dealing with trauma, burnout, and staying resilient in public safety. Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.
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Support systems and honest discussions about mental health and closure for dispatchers. Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.
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What it’s really like starting a dispatch career with zero experience. Ep 616 features Sydney, a 911 professional with NWECC out of Texas.
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Learning from failure and the importance of resilience in emergency communications. Ep 615 features Chief Manoushagian of NWECC in Texas.
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Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community. Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments. Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.
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Personal stories from the front lines, including handling officer emergencies and emotional calls. Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.
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Honest reflections on the challenges and unique support of being raised in a first responder household. Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC.
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The importance of empathy, intuition, and the “human connection” in crisis situations. Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC.
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The importance of seeking support, building healthy work environments, and not waiting for permission to put yourself first. Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.
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How dispatch changes you, coping mechanisms, and advice for newcomers in the field. Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.
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“She would say that we might not know it, but someone is out there, making sure we are either on the right path or we are guided to where we are supposed to be.”
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Balancing personal wellness with the demands of public safety and learning to set boundaries. Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.
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Handling tough calls, including life-or-death moments and emotional aftermath. Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.
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The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking. Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.
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The emotional toll—and fulfillment—of working in emergency communications. Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.
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"Imagine Listening" wasn't just an idea plucked from thin air—it grew out of lived experience and a deep desire for change.
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The vital role dispatchers play on the front lines of emergency response. Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.
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The importance of personal growth, finding balance outside of work, and advice for those new to public safety. Ep 602 features Hunter, a 911 professional out of SC.
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