Hilarious slip-ups like accidentally saying "I love you" to callers. Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.
Read More
The emotional impact of high-stress calls, including life-saving successes and tragic outcomes. Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan.
Read More
The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons. Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.
Read More
The emotional reunion between dispatchers and an accident survivor, and reflections on how dispatch changes lives. Ep 628 features Janie and Nate, 911 professionals with Cass County Central Dispatch in Michigan.
Read More
The impact of ECC workplace culture on retention and employee wellness. Ep 627 features Tipi, the Chief of Staff at the Office of Unified Communications (OUC).
Read More
A family’s decision to turn tragedy into advocacy by founding the Gabby Petito Foundation. Ep. 626 is a special crossover episode with the Safety Gap podcast by RapidSOS. The episode features Jim Schmidt, father of Gabby Petito, secretary of the Gabby Petito Foundation, and first responder. This episode is co-hosted by Karin Marquez, Chief Public Safety Brand Officer with the company.
Read More
But in that moment of crisis, a dispatcher named Doryce reached out to him: “You’re gonna be okay. You did all you could.” 🚨NEW BLOG ALERT - Navigating Trauma, Service, and Resilience🚨
Read More
The pivotal impact of dispatcher support and peer connections during difficult calls. Ep 625 features Phillip Daniels, a 911 Administrator, and Deputy Chief of Desoto Parish Sheriff's Office in Louisiana.
Read More
In Victoria’s words, “If you want to do something, do it. Obviously don’t do something bad—but let yourself be happy.” For dispatchers everywhere, that permission may be the lifeline you didn’t know you needed.
Read More
The challenges and mental toll of being a new dispatcher and the expectations of perfection in the role. Ep 624 features Victoria, a 911 professional out of Texas.
Read More
🚨 NEW BLOG ALERT - Dispatching Perseverance 🚨 - "The next time you dial 911, remember—on the other end is someone like Mandi. Years of experience, a head full of stories, and above all, a heart determined to help."
Read More
Memorable and unusual calls from the field—like the elderly lady who took care of business with her shovel. Ep 623 features Mandi, a 911 professional out of Texas.
Read More
Developing the crucial “dispatch ear” and navigating high-pressure calls. Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas.
Read More
"You have to develop that ear," she explains, describing the knack for picking out crucial details—background noises, the subtle sound of distress, or the clues hidden in a caller’s silences.
Read More
A powerful personal “why” for serving in emergency communications. Ep 621 features Brianna, a 911 professional out of Pennsylvania.
Read More
The importance of mental health support and culture change in emergency communications. Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.
Read More
Translating soft skills and multitasking from the kitchen to the comms center. Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.
Read More
Dealing with trauma, burnout, and staying resilient in public safety. Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.
Read More
Support systems and honest discussions about mental health and closure for dispatchers. Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.
Read More
What it’s really like starting a dispatch career with zero experience. Ep 616 features Sydney, a 911 professional with NWECC out of Texas.
Read More