Handling tough calls, including life-or-death moments and emotional aftermath. Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.
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The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking. Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.
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The emotional toll—and fulfillment—of working in emergency communications. Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.
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"Imagine Listening" wasn't just an idea plucked from thin air—it grew out of lived experience and a deep desire for change.
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The vital role dispatchers play on the front lines of emergency response. Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.
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The importance of personal growth, finding balance outside of work, and advice for those new to public safety. Ep 602 features Hunter, a 911 professional out of SC.
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The critical role of de-escalation and giving lifesaving instructions over the phone. Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.
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Memorable stories and calls that shaped the podcast. Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.
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Handling overwhelming call volumes and life-or-death situations during Hurricane Helene. Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.
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The unprecedented challenges of Hurricane Helene in Henderson County. Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC.
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The importance of good training and support system for new hires in dispatch. Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications.
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Reflections on how the profession impacts personal growth and emotional resilience. Ep 596 features Chase, a 911 professional out of Ohio.
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Sharing stories to inspire and support peers, enhancing the culture and care within the dispatch community. Ep 595 features Daylan, a center manager at Brazoria County, TX.
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The importance of mental health resources and recognizing burnout. Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author.
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The emotional challenges and support systems in place for dispatchers handling traumatic calls. Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC.
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Navigating the lack of closure and dealing with emergency calls. Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC.
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Understand the evolving culture in 911 centers and the importance of a supportive work environment. Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC.
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Transitioning a crisis-laden center into a thriving 911 dispatch team. Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California.
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The role of family support when facing the challenges of a first responder career. Ep 589 features Ryan, a 911 Professional, and Industry Partner with Mindbase with special guests, his parents Ronnie and Carla out of North Carolina.
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The importance of mental health and wellness for dispatchers. Ep 588 features Angela, a 911 Professional out of New Hanover County 911, NC.
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