The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher’s role. Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota.
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Episode 675 features a solo episode update for big news on Camp Imagine Listening, wellness initiatives, and behind-the-scenes stories from recent travels.
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The realities of 911 call-taking, from life-or-death moments to routine requests. Episode 674 features Mariah, a 911 dispatcher out of the SW part of Indiana.
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“I had already ended one career. But I got to choose that ending.”
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Within the Trenches Short Story - I Just Hear Fire
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How serious calls and daily chaos impact mental health and the value of wellness practices. Episode 673 features Christina, a peer support specialist, and 911 professional at Cary PD in NC.
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Coping strategies and advice for new dispatchers entering the field. Episode 672 features Chantele, an Emergency Dispatcher with Maryland State Police.
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Real-life critical incidents, including officer-involved shootings, and their lasting effect on perspective and practice. Ep. 671 features Ashley, your friendly neighborhood 911 dispatcher out of Elkhart City, IN.
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Behind-the-scenes realities of working in public safety during a national tragedy. Episode 670 features four powerful stories that reflect on the 25th anniversary of 9/11.
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Generational impacts, career motivation, and memorable calls in the dispatch profession. Ep. 669 features a LIVE broadcast from the 2026 NC PSAP Manager’s Conference.
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The impact of sharing dispatcher stories.
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The importance of mentorship, humility, and celebrating wins in the dispatch center. Episode 667 features Jen, a Dispatch Coordinator with Cass County Sheriff's Department, MI.
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The tension and fear of live home invasion calls and how dispatchers guide callers through them. Episode 666 features a solo episode where we visit an archive of past 911 calls.
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The pivotal call that changed her career path and her advice on coping with tough calls. Episode 665 features Jami, a 911 professional and peer support specialist at Lee Summit Fire, Missouri.
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Building hope with simple acts from freezer meals to eight-minute lifelines. Episode 664 features a discussion from round 46 of the Dispatcher's Roundtable on Zero Suicide Kits, red flags, and much more with guest, Dawn Shumway.
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The significance of sharing dispatch stories for support, inspiration, and therapy. Episode 663 features a solo episode where I revisit and celebrate the 13 year anniversary of my last day at Allegan County Central Dispatch in Michigan.
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Training philosophy: building trust, sharing mistakes, and modernizing the culture. Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI.
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Why it’s easier for dispatchers to help others than themselves. Episode 661 features a panel discussion from a recent Public Safety Showcase virtual event entitled, “Dispatcher Suicide: Breaking the Silence.”
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The real impact of AI on dispatcher cognitive load and stress management. Episode 660 features a panel discussion from a recent Public Safety Showcase virtual event covering AI Tech and mental health for 911 professionals.
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What “struggle” actually looks like in the life of a dispatcher. Episode 659 features Donna, a 911 professional out of Texas. In this episode, we have a candid conversation on suicide in 911 dispatch.
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