Within the Trenches Ep 629

Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.

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Episode topics –

  • Anthony’s path from growing up around the firehouse to working 24 years in public safety and 13 years in dispatch

  • The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons

  • Raw stories that stuck with Anthony, from life-saving outcomes to heartbreaking losses

  • How burnout, compassion, and teamwork shape dispatchers over time

  • Rapid changes in 911 technology and how the role continues to evolve amidst new tools and expectations

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment