Dispatch Resources

One can never have too many resources, especially in the 9-1-1 industry. The following are resources that cover many aspects of dispatch. Resources will be added daily so please check back often and check out the organizations who are there for us when we need help. 


911 Training institute

Founded and directed by licensed mental health professional Jim Marshall, 911TI engages 911Pros in highly interactive and enjoyable training customized to their role. 911TI courses equip dispatchers to safeguard their own resilience against stress-related conditions and to master calls involving mental crisis and suicide risk. 


denise amber lee foundation

The Denise Amber Lee Foundation was founded by Denise’s husband, Nathan Lee in June of 2008, 6 months after her tragic death. He has made it his life’s mission to travel the country telling her story, to help 911 centers across the country try to avoid a similar occurrence to someone else.


Kim turner, llc.

Our mission is to provide immersive, relevant training and consulting for the next generation of public safety 911 professionals and organizations.



operation 10-8

Operation 10-8 honors the work of first-responders through public recognition and education.  Operation 10-8 is dedicated to the brave men, women, and animals serving in public-safety.


The healthy dispatcher

Our classes are interactive, experiential, and fun, with focused learning activities, music and deep-dive exercises that engage learners at a level that matters to them. 


Showalter & company

Our mission is to engage, motivate and educate using our unique brand of humor and real experience to provide invaluable information that will change how you do business and help you stay relevant in a changing world. 



EvansCare was launched by Evans in May of 2018 to provide superior customer service to all mission critical environments, especially the 911 industry. This service includes performing preventative maintenance on all brands of consoles, not just Evans brand.