Within the Trenches Ep 632

Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC.

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Episode topics –

  • First-hand accounts of Hope’s early days as a young dispatcher and her baptism by fire

  • The unique demands and life-or-death challenges of working in rural, small-town dispatch centers

  • The critical impact of effective training, team culture, and mentorship in 911 centers

  • Raw, emotional stories from major incidents, including the devastating effects of Hurricane Helene

  • Lessons in leadership, mental health support, and advice for anyone entering or staying in emergency communications

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment