Within the Trenches Ep 636

Ep 636 features Carolyn, a 911 professional out of Texas.

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  • Carolyn’s unexpected start in public safety and her early experiences in dispatch.

  • The significance and emotional impact of receiving the Guiding Light Award.

  • Memorable calls and moments that shaped Carolyn’s career and perspective.

  • Major shifts in technology over the last three decades, including AI and real-time crime centers.

  • Advice for new dispatchers and the importance of mental health and giving grace in the profession.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment