Within the Trenches Ep 617

Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.

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Episode topics –

  • Transitioning from the car business to emergency dispatch after a personal tragedy

  • Navigating the overwhelm and training process as a complete newcomer

  • First experiences on the dispatch floor, from multi-screen chaos to working holidays

  • The realities of call volume, multitasking, and unexpected emotional calls

  • Support systems and honest discussions about mental health and closure for dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment