Within the Trenches Ep 616

Ep 616 features Sydney, a 911 professional with NWECC out of Texas.

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Episode topics –

  • Why Texas heat makes summer calls to 911 so unpredictable

  • What it’s really like starting a dispatch career with zero experience

  • How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job

  • The mental and emotional hurdles that come with helping people on their worst days

  • Advice every new dispatcher should hear about surviving—and thriving—in the profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment