Within the Trenches Ep 558

Ep 558 features Robin, the owner of CrisisIQ. 

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Episode topics –

  • Robin's unique journey from communications to becoming a trainer and supervisor in dispatch

  • The innovative training techniques she developed and implemented at her agency

  • An emotionally challenging first call and the importance of caller management

  • Robin's advice on the significance of work-life balance and avoiding burnout

  • Insight into Robin's company, CrisisIQ, and its tailored training programs

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment