"We never know anyone's full story, because we don't know that full story, we need to have compassion." Ep 372 features Dawn, 9-1-1 Lead Dispatcher & Instructor w/Denise Amber Lee Foundation.

"Rekindle your passion, just do that, & don't ever be afraid to ask for help." Ep. 371 features Karen Carlson, PSAP Product Manager w/@NICE_PublicSafe on her journey from 9-1-1 dispatcher to manager to Industry Partner.

“I believe that in creating ourselves, we also help others to create themselves.”

From Dispatcher, to Police Officer, to Psychologist, Ep 370 features Dr. Stephanie Conn, Psychologist at First Responder Psychology & Author of Increasing Resilience in Police & Emergency Personnel.

Episode 369 features funny and outrageous 9-1-1 stories from an Open Mic session.

Episode 368 features #IAM911 stories from a virtual Imagine Listening session.

“The collaboration helped save a 9-1-1 caller in rural Kansas who was unable to provide his location, but using RadiusPlus mapping, the Telecommunicator was able to determine exactly where he was.”

Triumph through struggle and dark days and how technology helps minimize contact in a pandemic. Ep 367 features Rob, Dir. Knox Co. 9-1-1, IN.

In 9-1-1 you have to find the humor in some calls, otherwise, you may burn out...Ep 366 features Chris, Field Engineer, with INdigital and dispatcher with Blount County 911 out of Alabama. This is an @INdigital exclusive for February.

Advancement in emergency services technology and molding the next generation through training and experience. Ep 365 features Laura, National Training & Coordinating Manager at St. John Ambulance out of New Zealand.

Do you have the will power and passion to move mountains? Ep. 364 features Gail Karas, Director of Fulton County 9-1-1, out of Indiana.

Closure in 9-1-1 is one that we don't always receive. The impact is high and the need to be included in debriefings is great. Ep. 363 features Janelle, Emergency Services Dispatcher, Oak Creek Police Department out of Wisconsin.

Therapy through art & the love for emergency services, Ep. 362 features Firefighter, Paramedic, Artist, & Keynote Speaker Daniel Sundahl of DanSun Photo Art.

Sometimes it takes one event to change our outlook on life, our work, and those we work with. Ep 361 features Michael Sugrue, Retired Police Sergeant, Former Air Force Captain, and Mental Health Advocate.

We were going through this together and we formed a support system to tackle the pandemic.

From old school training, to training for the greater good, and embracing new 9-1-1 technology, Ep. 360 features Monica, Dispatch Supervisor and Trainer, Harvey County Emergency Communications, Kansas.