Within the Trenches Ep 676

Episode 676 features Heidi, a supervisor and 911 professional with Anoka County 911 out of Minnesota.

This episode is sponsored by RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

  • The impact of evolving technology, including AI and non-emergency call triage, on the dispatcher’s role

  • Lessons in leadership and mentorship from over 40 years in the industry

  • Strategies for supporting new dispatchers and building resilience on the team

  • Addressing challenges like burnout, low staffing, and the importance of a supportive work culture

  • Why public education and community engagement are essential for the future of 911

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment