Within the Trenches Ep 613

Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.

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Episode topics –

Jen’s path from criminal justice student to finding a lasting career in dispatch.
The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.
Real stories about adapting to regionalized dispatch operations and handling high-stress situations.
Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments.
Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.