Within the Trenches Ep 601

Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.

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Episode topics –

  • How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic

  • What it's really like to walk into a dispatch center for the first time and train as a new hire

  • The critical role of de-escalation and giving lifesaving instructions over the phone

  • Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls

  • Why Rain became a CTO and her approach to training the next generation of emergency communicators

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment