Within the Trenches Ep 599

Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.

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Episode topics –

  • Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher

  • Handling overwhelming call volumes and life-or-death situations during Hurricane Helene

  • The emotional impact of difficult calls and the importance of peer support and self-care

  • Adapting to chaos, including technology breakdowns and working without contact from family

  • Moments of hope: community support, the power of kind words, and the road to recovery

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ricardo Martinez IIComment